Shipping policy
Shipping Policy
At Glowtale, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Once your order has been shipped, you will receive a confirmation email with your tracking information.
Estimated Delivery Times
Delivery times may vary depending on your location.
- 🇺🇸 United States: 5–10 Business Days
- 🇨🇦 Canada: 6–12 Business Days
- 🇲🇽 Mexico: 5–10 Business Days
- 🌍 International: 7–15 Business Days
Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
From time to time, we may offer Free Shipping promotions. When applicable, these offers will be displayed on our website.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number so you can monitor the progress of your delivery.
If you do not receive your tracking information within 3 business days, please contact us at glowtalestore@outlook.com.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Glowtale is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us at:
Our support team will work with you and the shipping carrier to help resolve the issue as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
Our support team will review your claim and provide an appropriate solution.
Contact Us
If you have any questions regarding shipping, please contact us:
Glowtale Customer Support
We are committed to providing a smooth and reliable shopping experience and are always happy to assist you. 👻✨